Frequently Asked Questions!
- The Party Itself
- So what do you do at the party?
- What do you do if it rains?
- Can we take photographs?
- How will we know when the entertainer has arrived?
- How do you enter the party?
- How does your show work in a party venue?
- Party Logistics/Surroundings
- How much room do you need?
- What’s a good group size?
- When should the entertainer arrive?
- When should we serve the food?
- Do you have prizes/presents?
- Do you have lolly bags for the children?
- Do you stay for the cake?
- Can we take photographs?
- The Children
- What age groups do you cater for?
- What are some games that I can do with the kids before/after your show?
- What happens if the children are scared of the entertainer?
- What areas do you work in? Do you charge extra for working outside of these areas?
- Will both boys & girls be interested in the show? I have both at my party...
- Party Administration
- What do you charge?
- How do I pay?
- Is there a cancellation charge?
- What do we need to provide?
- Why do you ask for so many phone numbers?
- If there are any changes, how can we contact you on the day?
- Do you need us to do anything?
- Can we change the character?
- Company Administration
- Are you registered with the NSW Commission etc.
- Do you have public liability insurance?
- Are you qualified childminders?
- Do all your characters do the same show?
- Can you do corporate events/functions?
- Do you have any references?
- What areas do you work in? Do you charge extra for working outside of these areas?
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So what do you do at the party?
It’s hard to give an exact answer to this question as every party is different (that’s what happens when you work with kids!) but in a nutshell we do games and activities with the children that are themed to the Age group; the Character; the Number of Children, and the venue. Call us and we can run through the options and prices for your party.
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What do you do if it rains?
If it’s raining we go inside and do more movement, music and balloon games rather than outside games. If the rain does stop for a bit, we get straight back outside again.
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Can we take photographs?
Of course!
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How will we know when the entertainer has arrived?
Your entertainer will call you from outside the party, to let you know that he/she has arrived and is ready to start the show. They will generally ask for a parent to come outside to help facilitate the entrance. This is very important as it can set the tone of the party.
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How do you enter the party?
We always try to make a big entrance at the party to set the tone; we are Superheroes after all! Whether it be bounding over a fence or jumping out of a tree we like to start the party with some excitement. Safety is paramount though, so while we won’t guarantee to climb any flagpoles, we will start the party right!
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How does your show work in a party venue?
Most venues have their own specific party structure so to avoid getting in the way we usually only perform for 1hr. Check with your party venue to see if they have any rules for outside entertainers.
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How much room do you need?
As much as possible! There’s no easy answer to this as every area (backyard, venue, park) is different. This ties in with the question about the numbers of children, as 10 kids don’t need much space but 25 kids need lots!
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What’s a good group size?
The way we structure our show is based on a group size of up to 15 kids in an hour party, and up to 25 in a 90min party. More than this is either 2hrs or 2 characters.
However, this is dependant also on the age group and the size of the area we will be in.
If the group size is too large, it becomes difficult to coordinate the group and our performance may suffer as a result.
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When should the entertainer arrive?
We generally recommend arriving between 15-30 minutes after the party has started. This gives everyone time to arrive and also allows for the children to get hyped. Then when we arrive its straight into the action rather than stopping the game every time a new child arrives. Plus, there is nothing worse than arriving at the same time as a child and they see you without the mask/ full costume. It takes the excitement right out of the show.
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When should we serve the food?
We will have a break every 15-20mins (we are dealing with young children here!) so that can be a good time to put some snacks out. Generally though we will try to keep the show going and leave the food until the end. If you would like to serve a meal during the show, please tell us before and we can structure the show around it!
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Do you have prizes/presents?
We have prizes for all the children (stickers and balloon animals) for all the children and a present for the birthday boy/girl.
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Do you have lolly bags for the children?
No, due to allergies etc we try to have as little as possible to do with food. ‘Superheroes Inc.’ takes no responsibility for the food provided/consumed at the event.
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Do you stay for the cake?
We try to do the cake at the end of the show, as the photographs, cake and prizes all work well together. It can be hard to get all the kids together in one spot so we usually try to do it all at once!
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What age groups do you cater for?
We cater for children aged 3-8yrs old.
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What are some games that I can do with the kids before/after your show?
Unless you ask us to, we generally don’t do games like ‘Piñata’ or ‘Pass the Parcel.’ These games are simple and can work well before/ after your entertainer.
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What happens if the children are scared of the entertainer?
While not a regular thing, this does happen. Where possible, we ask that the parent stay with the child while we interact with both of them. When the child sees that the parent is OK with the character that usually calms them down. If not then they can watch for a few minutes. When that child sees the other children having fun with the character they generally come around.
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What areas do you work in? Do you charge extra for working outside of these areas?
We work in the Sydney metro area. For us, that means any area within Mona Vale, Hornsby, Parramatta, Liverpool, Campbelltown & Cronulla. Suburbs outside of this area will be charged an extra travel fee.
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Will both boys & girls be interested in the show? I have both at my party
Yes, the idea is that we do games and activities that all the children can enjoy, as a group.
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What do you charge?
We aim to tailor the party to you, therefore our prices change depending on many things such as the Character, Time, Place, and the Number of Children etc. Call us and we can run through the options and prices for your party.
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How do I pay?
Upon booking, we ask for a minimum $50 deposit. This can be paid via Credit Card* or Direct Deposit. Before your party, you can pay the remainder via Credit Card, Bank Transfer, Direct Deposit or in Cash. On the day of the event we ONLY accept cash.
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*We accept Visa, MasterCard, American Express, JCB cards. -
Is there a cancellation charge?
If you cancel the show within 1 week of the show date there is a 50% cancellation charge, within 24hrs it is 100%. Rescheduling of a show due to illness etc incurs a 20% fee on top of the show cost.
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What do we need to provide?
All you need to provide is; 1) Kids, 2) A good sized area to use.
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Why do you ask for so many phone numbers?
So that we can contact you on the day! We understand that you have a lot on your mind during the party and may not always have the phone nearby. So we ask for the number of someone else who will be there on the day that can help us get going.
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If there are any changes, how can we contact you on the day?
You can call us on 9326-4686 or 0412-477-733 (Andre), 0414-465-215 (Trudy) with any changes you have.
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Do you need us to do anything?
If possible, we try to get the parents involved. This really helps the kids settle into the party - if they see the parents enjoying themselves, they will too. This is especially important for younger children (3-4 yrs old). We usually ask the parents to be involved in the first couple games just to get things started.
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Can we change the character?
Yes, subject to availability
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Are you registered with the NSW Commission etc.
Yes, we are, our registration number is 17733
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Do you have public liability insurance?
Yes, we are insured to the value of $20,000,000
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Are you qualified childminders?
No we are not qualified to supervisors or childminders. We at ‘Superheroes Inc.’ are entertainers, not babysitters. Our aim is to entertain the children with fun and games, and our main focus is on the birthday child. Therefore we ask that at all times there be proper supervision for all the children.
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Do all your characters do the same show?
No, the show changes according to the character/theme and the ages of the children. The basic idea though is that we do games and activities that are simple to understand and involve all the children at once.
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Can you do corporate events/functions?
Yes, we can cater to all your function needs. Ask us for a Function Info Sheet.
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Do you have any references?
Hundreds! Check the references page on the website or ask us and we’ll be happy to give you the name/number of one of our many happy customers!
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